Terms & Conditions

1. Services Provided

We offer carpet cleaning, carpet repair, water damage restoration, drywall repair, painting, janitorial, and related services for residential, commercial, and industrial properties.

2. Estimates & Pricing

All estimates are based on the information provided at the time of booking. Final pricing may vary depending on the actual condition, size, and scope of the project.

3. Appointments & Cancellations

Customers must provide accurate scheduling details. We request at least 24 hours notice for cancellations or rescheduling.

4. Customer Responsibilities

Clients are responsible for providing access to the service area and removing personal belongings before service begins.

5. Service Limitations

While we strive for the best results, some stains, damages, or conditions may not be fully reversible due to material condition or severity.

6. Liability

West Carlos Carpet Cleaning is not responsible for pre-existing damage or issues not disclosed prior to service. We are also not liable for delays caused by unforeseen circumstances.

7. Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, card, and other approved payment methods.

8. Satisfaction Guarantee

Customer satisfaction is important to us. If you are not satisfied, please contact us within 24–48 hours so we can address your concerns.

9. Emergency Services

Emergency services are subject to availability and may include additional charges depending on urgency and service time.

10. Changes to Terms

We reserve the right to update these terms at any time without prior notice.